WHAT IS A COOKIE?  A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. In general, cookies allow a website to recognise a users computer. The most important thing to know about cookies is that they make our website a bit more user-friendly, for example, by remembering your site preferences and language settings. 

 

WHY WE USE COOKIES:  Cookies are used for a number of purposes: 1) To keep you signed in 2) To keep your preferences 3) To provide you with the service you have chosen to receive from us, 4) Understanding how you use our website 5) To monitor performance and effectiveness of the platform 6) To improve marketing campaigns 7) For security protection and to identify and prevent cyber-fraud  8) To contact you, 9) For data analysis to improve the service, experience or offerings.

 

CONSENT: By continuing to use this website you agree to allow it to set cookies on your computer. If you do not want to use 'cookies' you should be able to 'opt out' or turn them off through your browser although some of the functions listed above that depend on cookies  will be turned off or may not work properly.
 

DATA PROTECTION: We are committed to ensuring your privacy is protected.  Access to and use of the website is conditional upon your acceptance of this Privacy Policy. The privacy policy sets out how 'we' meaning ‘Gracehill Flowers’ uses any information that you give us. If you disagree with any part of the Privacy Policy then you do not have our permission to use this website. The information is collected for one of the following reasons: You have visited the website and consented to Cookies, signed up to our newsletter, contacted us via the website or purchased a product in the online store.  We currently collect the following personal information when a purchase is made in order to provide our service to you: 1) Name, 2) billing address, 3) delivery address, 4) email address, 5) payment details (card details are never stored).  In accordance with the UK GDPR legislation processing this personal data allows us to: 1 ) Communicate with you, 2) Provide and manage your online account, 3) To confirm and process your order, 4) To contact you with relevant marketing messages, 5) To analyse sales history and collect site statistics.

We do not sell, distribute or lease your personal information to third parties without your permission or any requirement by law to do so. We only share your information for the following third parties, so they have the details they need to perform their function: 1) Third party agents who process orders and payments placed with us (credit card clearing agencies, fraud prevention and detection agencies). 2) Content Management Systems 3) Data analytics providers 4) Email Service providers, 5) Hosting providers 6) Internet service providers, 7) Third parties who need to operate the website.

 

We are committed to ensuring a safe browsing and purchasing experience for you. Our hosting platform (Wix.com) is compliant with the Payment Card Industry Date Security Standards (PCI DSS). The Wix Security team uses an Information Security Program based on international best practices, and it's constantly evolving to address emerging threats. They also implement data encryption using HTTPS, TLS 1.2 and above, and SSL.

 

Under the Data Protection Act 1998 you have the right to ask for a copy of your personal information from us. You also have the right to ask to for your personal information to be changed, updated and restricted in certain circumstances. You can object to your personal information being stored and make a request for it to be removed at any time. Your delivery information is stored for the length of time it takes to complete your order and will be removed without notice thereafter. Occasionally we may send you emails on new offerings or promotions. We keep your name and email on our mailer list for that purpose alone. You can opt out of these emails by using the unsubscribe function included with the mailer or email: enquiries@gracehillflowers.com

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CONTACT: If you have questions or concerns about the above information please get in touch via email: enquiries@gracehillflowers.com